French Service News
Ace Recrute Des As Du Combine (translated)

…Weary of hiring apparently tested and brilliant people who later prove to have inadequate customer service skills, Shane Jones, the president of Ace Personnel, an American staffing service of 35 people, developed a creative solution for this typical problem in the service industry…

 

“When filling an opening, we employ a three step interview process,” stipulates Jennifer Craig, Director of Operations. “For our purposes, we role play difficult customer service situations and customize the process to meet a client’s specific requirements…”

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